When will my rewards be shipped?
The estimated arrival date will depend on your pledge level! The larger packages will likely take until end of June to arrive, whereas some of the smaller packages will be ready as early as May. I will keep everyone updated in terms of delivery times. The digital rewards will come fast and easy!
Last updated: March 20, 2021 14:59
When will my pre-orders be shipped?
Pre-orders for 205Z: Time and Salvation will be following a similar timeline to the pledge rewards, with the aim to get all pre-orders out by the end of May. For anyone ordering the vinyl, that will not ship until June or July.
Last updated: March 20, 2021 15:01
Do I have to pay for shipping twice?
This will depend on what add-ons you choose. Shipping is based on weight, size, and quantity, so if you are adding things we will need to account for that on the logistics side!
Last updated: March 20, 2021 15:02
How will I know when my order is on the way?
I will keep updating Kickstarter backers through the platform. I want to make sure you get to share in the joy of the journey. Once labels are generated and rewards are coming in, you will get a notification about when your order is shipping with tracking so that you can see. I will also be updating pre-order customers on all things Lost Children of Andromeda here via Backer Kit.
Last updated: March 20, 2021 15:04
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.